Data Deletion Instructions

Last Updated: February 24, 2026

Quick Overview

You have the right to delete your PinoyLokal account and all associated personal data at any time. This process is irreversible and will permanently remove all your information from our platform.

Verified account deletion requests are completed within 30 days.

Method 1: In-App Deletion Request (Recommended)

Step-by-Step Instructions:

  1. Log into your PinoyLokal account
    Sign in with your account credentials
  2. Open your Profile page
    Go to Profile > Privacy & Account
  3. Submit a deletion request
    Confirm by typing "DELETE" when prompted
  4. Complete verification if requested
    We may request reasonable identity verification before final processing

Important: This action cannot be undone!

Make sure to download any important data before proceeding with deletion.

Method 2: Email Request

If you cannot access your account or prefer to request deletion via email:

Email Template:

To: support@pinoylokal.com

Subject: Account Deletion Request


Dear PinoyLokal Support Team,


I request the complete deletion of my PinoyLokal account and all associated personal data.


Account Details:

- Email: [Your registered email]

- Full Name: [Your full name]

- Phone: [Your registered phone number]

- Account Type: [Customer/Service Provider]


I understand this action is permanent and irreversible.


Thank you,

[Your name]

Response Time:

We typically acknowledge deletion requests within 48 hours and process verified requests within 30 days.

What Information Gets Deleted

Permanently Deleted

  • • Personal profile information
  • • Contact details and verification documents
  • • Profile photos and portfolio images
  • • Job requests and booking history
  • • Messages and communications
  • • Account settings and preferences
  • • Facebook login associations
  • • Estimator metadata associated with your account

Retained (Anonymized)

  • • Aggregated platform usage statistics
  • • Reviews (without personal identifiers)
  • • Transaction records for legal compliance
  • • Security logs (for fraud prevention)

* Retained data is minimized and protected under legal and operational safeguards

Facebook Login Data Deletion

If you signed up using Facebook Login, deleting your PinoyLokal account will also remove all Facebook-associated data:

  • Facebook profile information used for registration
  • Profile picture imported from Facebook
  • Email address from Facebook account
  • Any permissions granted to PinoyLokal through Facebook

Additional Facebook Steps:

  1. 1. Go to Facebook Settings > Apps and Websites
  2. 2. Find "PinoyLokal" in your app list
  3. 3. Click "Remove" to revoke all permissions
  4. 4. This ensures no future data sharing between accounts

Deletion Timeline

1

Immediate (0-24 hours)

Account deactivated, login disabled, profile hidden from public view

2

Within 7-14 days

Personal data removed from active systems and queued for final purge

3

Within 30 days

Deletion or anonymization is completed, except where retention is legally required

Legal Basis and Exceptions

We process deletion requests in line with the Data Privacy Act of 2012 and our Privacy Policy. Some records may be retained where required by law, for fraud prevention, dispute handling, or security incident response.

Where full deletion is not immediately possible for legal reasons, we restrict processing and apply data minimization safeguards until deletion or anonymization is permissible.

Documents generated by the Renovation Estimator are not stored on PinoyLokal servers and therefore cannot be recovered as part of account support or deletion workflows.

Need Help?

If you have questions about data deletion or need assistance with the process:

Privacy Inquiries

Email: support@pinoylokal.com

Response Time: Acknowledgment typically within 48 hours

General Support

Email: support@pinoylokal.com

Response Time: Within 24 hours

Privacy Contact: support@pinoylokal.com

🇵🇭 Your Privacy Rights

As a Filipino platform, we respect your privacy rights and are committed to giving you full control over your personal data. We make the deletion process simple and transparent because your trust matters to us.